For the past few weeks, I’ve been trying to register my Tikit. Why is it so difficult? My bike doesn’t have a frame number, or rather, it doesn’t have one that I can see with my eyes. I’ve taken several pictures, examined it closely in the daylight, with a flashlight, and with my camera and flash. I don’t think there’s a frame number on the bottom of my bottom bracket shell. Bike Friday seems to disagree and says the frame number is there.

Last week I called the bike shop and asked them for some help, and they told me it may never have had a serial number. I’m not sure I believe that, but whatever. They also told me that the bike was a preproduction bike and was one of the first two Tikits sent to the Mt. Airy, MD store. Even armed with this helpful information, Bike Friday just can’t seem to help me out. I’ve called them more than five times, I’ve emailed them several times, I’ve emailed them pictures, and I’ve asked them for pictures of other Tikits (to see where the serial number exists and what it looks like). Everytime they tell me they’ll call me back but they never do. They haven’t sent me pictures either.

Another possible location of the frame number, according to their website, is under the folding stem. The problem with my bike, if that were the case: the hyperfolding stem was upgraded before I picked it up. I’m not sure what was involved with upgrading the folding to the new style, but if the serial number is still there, I can’t see it. If the stem was replaced to upgrade to the new style, then the serial number is no longer there. Maybe a blue Tikit wasn’t an early color? I have no idea how they came to the conclusion that the serial number has to be on the bottom bracket shell (since their website states the folding stem as a possible location as well).

This is so frustrating. I can’t believe they can’t take the time and effort to research this more.

*UPDATE*
2008 May 14
They have contacted me and everything seems to be set. At least they made an attempt to help me.